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Troubleshooting

"No categories available"​

Your organization has no synced source yet. Check Sources in the Maya Insights app: a source must be connected and have finished its first sync. If a sync is still running, wait for the "your data is ready" email.

The assistant says it cannot analyze something​

That area is not unlocked for your organization. Ask "What analysis categories do I have access to?" to see what is available, and connect the source that unlocks what you need.

Every request suddenly fails​

The connection has expired or been revoked. Reconnect Maya Insights from your account settings, then start a new chat. Sessions last 30 days.

The connector will not add​

  • Confirm the URL is exactly https://mcp.mayainsights.com/mcp, with no trailing slash or whitespace.
  • Complete the sign-in that opens in your browser — the connector stays inactive until you do.
  • If your browser blocked the pop-up, allow it and retry.

Numbers look wrong​

Ask the assistant to show the underlying figures and the period it used. Most surprises are a different date range than you had in mind, or a source that has not synced today.

If a number is genuinely wrong, ask your assistant to submit feedback. It will draft a report, show it to you, and send it only after you confirm.

Still stuck​

Email [email protected]. Include what you asked, what you expected, and what you got.